THE FAIR-DEAL PAGE

Refunds & cancellation

Effective July 28, 2026 · applies to rentchitti.com and the RentChitti app

The short version

Cancel anytime, from inside the app, no phone call needed. New subscriptions get a 7-day full money-back guarantee. Yearly plans refund unused full months if you leave early. We never hold your rent money, so there is nothing of your tenants' to refund — and your data is exportable before, during, and after cancellation.

1 · Free plan & trial

The Free plan is free forever, and every new account's 2-month Pro trial needs no card. There is nothing to cancel and nothing to refund — if the trial ends, your account simply continues on the Free plan with all your data intact.

2 · Cancelling a subscription

  • Cancel anytime from Settings → Your plan in the app, or by emailing billing@rentchitti.com from your registered address.
  • Cancellation stops the next renewal immediately. Your paid features continue until the end of the period you have already paid for.
  • After the paid period ends, your account moves to the Free plan — nothing is deleted, and flats beyond the Free cap become view-only, never lost.

3 · Refunds on subscriptions

  • First 7 days, any new subscription: full refund, no questions asked. Email billing@rentchitti.com within 7 days of your first charge.
  • Monthly plans: beyond the 7-day window, the current month is not refunded — you keep access until the month ends and are simply not charged again.
  • Yearly plans: cancel early and we refund the unused full months of your term on request. (Example: cancel a ₹1,999/year Pro plan after 4 months → 8 unused months refunded pro-rata.)
  • Duplicate or failed-but-charged payments: refunded automatically in full once identified — flag them to billing@rentchitti.com if we haven't caught them first.

4 · Pay-per-use services

One-off services (rental agreement e-stamping & e-signing, tenant eKYC, police-verification assistance) are fulfilled through licensed third-party providers:

  • If a service fails to execute — the document was never stamped, the verification never ran — you get a full refund of that service fee.
  • Once a service is consumed (agreement stamped, verification completed), the fee is non-refundable, because the underlying work has been done.
  • Government charges (e-stamp duty and similar statutory fees) are collected on actuals and are non-refundable once paid to the authority, per government rules.

5 · Rent money is never ours to refund

RentChitti moves rent by direct UPI from tenant to owner — we are not a payment intermediary, we hold no rent, and we charge 0% on it. Rent disputes, excess payments, or deposit returns are strictly between landlord and tenant; the app's records exist to make resolving them easy.

6 · How refunds are paid

Approved refunds go back to the original payment method via our payment partner, typically within 5–7 business days of approval (bank processing times may add a few days). We'll confirm by email when a refund is initiated.

7 · Founder-price note

Cancelling ends your founder price lock for that plan — if you re-subscribe later, current pricing applies. We'll remind you of this before a cancellation is final.

8 · Contact

Anything about billing, cancellations, or refunds: billing@rentchitti.com — or support@rentchitti.com for everything else. We reply within 2 business days.